Frequently Asked Questions (FAQ)
Q :
Who can I contact if I have a problem with my Can Opener?
A :
Please contact the store where you have bought the One Touch™ Automatic Can Opener from.
Q :
I have lost my instruction manual, can you send me a copy?
A :
You can find an electronic, printable version of the instruction manual on the web page below:
One Touch™ Automatic Can Opener Manual (pdf version)
Q :
How do I replace the batteries?
A :
The bottom cover slides back to reveal the battery compartment. Remove the old batteries and install 2 AA alkaline or rechargeable batteries into the battery compartment according to the polarity (+/-) instruction. Replace the bottom cover after the batteries have been installed.
Q :
The One Touch™ Automatic Can Opener stopped in the middle while opening a can.
What should I do?
A :
Occasional jams might occur due to deformed can rims or low battery level. First, press and hold the small button at the rear of the Can Opener: it activates the reverse and releases the can.
Please check your batteries after a jam. If the reverse does not work, it means that your batteries are depleted. In this case you can insert a 4 or 5mm crosshead (or flat) screwdriver into the Stall Release Screw, and slowly turn it in a clockwise direction until the can is released.
Then replace the batteries.
Q :
The One Touch™ Automatic Can Opener stopped after opening a few cans. What should I do?
A :

We ship our One Touch™ with new batteries, but they might deteriorate during transportation or storage. Please insert a set of new batteries and try again.
If the problem persists, please contact the store.

Q :
Are there any cans I cannot open with the One Touch™ Automatic Can Opener?
A :
Like any other can opener, the One Touch™ Automatic Can Opener should not be used on pressurized (aerosol-type) cans and cans of flammable liquids such as lighter fluids.
The One Touch™ Automatic Can Opener is not suitable for cans with heavy seams, uneven rims or odd shapes.
Q :
Can I open cans with tabs?
A :
Yes. You can turn them upside down, so that the can opener can work on the lid without the tab. Please note that the can opener requires a rim to operate, so make sure the bottom of the can has a rim before using your One Touch™ Automatic Can Opener.
Q :
Can I wash the One Touch™ Automatic Can Opener in a sink or dishwasher?
A :
No, water will get into the motor and battery compartment, damaging the Can Opener. To clean the cutter, wipe the cutter with a damp cloth or a sponge, using a mild non-abrasive cleaner, followed with a clean, dry cloth to dry it completely. As a safety precaution, remember to remove the batteries prior to cleaning the cutter.
Q :
Is there a maximum diameter that the One Touch™ Automatic Can Opener cuts in one operation?
A :
Yes, the maximum can size that can be fully cut in one go is 90mm (3.5”) diameter. If the lid of a bigger can (Maximum 100mm), need to be completely removed, press the start button again and let go once it resumes cutting. Once again, the can opener will stop automatically after cutting.
 
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